Introduction
Teddit asks AI assistants the questions your customers ask, keeps every answer, and counts who gets named and who gets linked. This page says what it does, what it does not do, and what its words mean.
What Teddit does
You give Teddit three things: a site (your domain and your brand name), the prompts your customers would put to an AI assistant, and the competitors you want to be compared with.
A scan then asks every active prompt of every assistant you selected: ChatGPT, Claude, Perplexity, Gemini, Google AI Overviews and Google AI Mode. Each assistant is asked once per prompt, with web search on, in the site’s language and from the site’s country. An admin or the owner chooses which of them, and which models, each site may use.
Every answer is stored word for word. From the stored answers Teddit counts:
- in how many answers your brand is named, and in how many it is the first brand named;
- in how many answers your site is linked, and which of your pages;
- which of your competitors are named, and your share of voice against them;
- how the answers that name you speak of you (tone of voice);
- what changed since the period before.
You read these numbers on the Dashboard, Prompts, Trends, Competitors and Pages screens of a site. Each number opens down to the answers behind it. The exact rules are on the Metrics and statuses page.
What is kept from each answer
- The full text of the answer, the assistant and the model that wrote it, and the time.
- Every page the assistant cited or linked, sorted into your site, competitors’ sites and other sources.
- The web searches the assistant ran, for the assistants that disclose them: ChatGPT, Claude, Perplexity and Gemini. For AI Overviews and AI Mode the search is the prompt itself.
- For each of those searches, Google’s top results in the site’s country, so you can see where your pages rank for what the assistants looked up.
- The verdicts: named or not, your place among the tracked brands, linked or not, the tracked competitors named, and the tone.
- What the answer cost.
An answer that failed is kept as failed. It is not counted as “not named”, and it is left out of every percentage.
When you add a competitor or another name for your brand, Teddit re-reads every stored answer with the new list. No assistant is asked again, so it costs nothing, and the history is correct from the first scan on.
What it does not do
- It does not change your site. Teddit measures. What to do about the numbers is your decision.
- It asks once. One answer per prompt per assistant per scan. To see how answers vary, compare scans over time.
- One country and one language per site. You choose both when you add the site, and can change them later in the site’s Settings, under Who is asking.
- It asks fresh, with web search on and no personal history. The answer you get when you type the same question into the assistant’s own app can differ. For ChatGPT and Gemini you can choose to take the answer as their app shows it.
- AI Overviews and AI Mode are read from Google: the AI Overview above Google’s results, and the answer in Google’s AI Mode. Google often shows no AI Overview for a search. That is kept as an answer that does not name you, and the answer view says “Google showed no AI Overview for this search.”
- It only knows the names you gave it. A brand counts as a competitor once you track it. Brands you do not track are not part of share of voice.
- It does not scan on its own. Nothing is asked until you run a scan or switch on a schedule.
- It does not spend more than you put in. Scans are paid from the workspace’s prepaid balance. A scan the balance cannot cover does not start, and a running scan stops when the balance runs out.
Vocabulary
| Word | Meaning |
|---|---|
| Workspace | What your team shares: the sites, the members, the API keys and the prepaid balance. You get one when you sign up, or join one by invitation, and you can belong to several. The API calls it an organisation (org). |
| Site | One brand you monitor: a domain, a brand name and its other names. A site has its own prompts, competitors, scan settings and monthly cap. The API calls it a project. |
| Prompt | One question, written the way a customer would ask an assistant. A prompt is active, paused or a draft. Only active prompts are scanned. |
| Category | Your own label for grouping prompts, for example “pricing” or “deliverability”. A prompt can sit in up to eight categories. A scan can be limited to one category. |
| Competitor | Another brand you track on a site: a name, optionally a website, and other names it goes by. |
| Scan | One pass: every active prompt, or the ones you picked, asked of every selected assistant. You start it by hand or put it on a schedule. One scan runs at a time per site. |
| Answer | What one assistant replied to one prompt in one scan. A scan of 20 prompts on 6 assistants collects 120 answers. |
Three more words come up everywhere. An answer names you when your brand name appears in its text. It names you first when no tracked competitor appears before you. It links to you when it cites a page on your domain.
Where to go next
- Quick start: from sign-up to the first numbers.
- Metrics and statuses: how each number and each coloured square is computed.
- Importing prompts: bring a list of questions in from a CSV file.
- Connect the MCP server: ask your own AI about the collected answers.
- REST API: the same data for scripts and dashboards.
- Roles and Balance and spending limits: who may do what, how you pay, and what stops a scan.